Frequently Asked Questions

Everything you need to know about your journey with The Grounded Sole.

How long will it take for my order to arrive?

Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location, usually ranging from 10-21 business days.

What is your return policy?

We offer a 30-day return window for all unworn footwear in its original packaging. Please ensure the soles are clean and free of scuffs to qualify for a full refund.

How do I find my correct size?

Our shoes generally run true to size. We recommend consulting our detailed Size Guide, which includes a printable foot-measuring template to ensure the perfect fit.

What materials are used in The Grounded Sole footwear?

We prioritize sustainability by using ethically sourced leather, recycled rubber outsoles, and organic cotton linings to provide both comfort and durability.

Can I exchange my shoes for a different color?

Yes, we offer free exchanges. Simply initiate an exchange through our returns portal, and we will ship your new pair as soon as your original order is received.

Do you offer international shipping?

Absolutely. We ship to over 50 countries worldwide. Please note that customs duties and taxes may be applied at your local border depending on your country's regulations.