Returns & Exchanges

At The Grounded Sole, we want you to walk with confidence; if your purchase isn't a perfect fit, you can return or exchange unworn items within 30 days of delivery. We are committed to ensuring your journey with our footwear is seamless from the first step to the last.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to select the items you wish to send back.

2

Prepare the Package

Place the unworn footwear in its original packaging and include all tags to ensure your return is eligible for a full refund.

3

Attach the Label

Print the prepaid shipping label provided via email and securely affix it to the outside of your return parcel.

4

Drop Off and Track

Hand your package to the designated carrier and keep your tracking number handy as we process your refund or exchange within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing